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Unable to chat in shoutbox

Mandarin

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2 MONTHS
2 2 MONTHS OF SERVICE
LEVEL 1 300 XP
Hi,
I do not have the ability to chat in the shoutbox as the message box is missing and I am not aware of anything I might have said/done to be banned from the shoutbox.
Is it locked down currently?
I have attempted to clear cache/cookies and that did not resolve the issue.
Thanks!
 
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